We believe in clear and transparent service terms. Here's how cancellations and refunds work at Askari Property Police.
At Askari Property Police, we understand that circumstances can change. This Refund Policy explains when you may cancel a service, request a refund, and how we handle refund requests.
Our goal is to make our cancellation and refund terms easy to understand.
Refund eligibility depends on the type of service purchased, the stage of the service, and whether Askari has already incurred costs or commenced work on your behalf.
In general, a refund may be considered when:
If you need to cancel a service, please contact Askari as soon as possible.
Cancellation before work begins may qualify for a full or partial refund, subject to applicable terms.
If work has commenced, refunds may be reduced to account for services already performed and costs incurred.
Services that have already been completed will generally not be refundable.
Certain services or expenses may not be refundable once Askari has incurred costs or commenced work.
These may include, where applicable:
In some circumstances, a partial refund may be appropriate.
Where a service has started but has not been completed, Askari may deduct the reasonable value of work already performed and non-refundable expenses before processing the remaining refund.
If you cancel a monitoring service after an inspection and site visit have already been completed, the associated costs may be deducted before any remaining eligible amount is refunded.
Once a refund request has been approved, we will initiate the refund using the original payment method where reasonably possible.
Contact us with your order, invoice or service details and explain your cancellation or refund request.
We review the request and determine eligibility based on the applicable service terms.
If approved, we confirm the amount to be refunded and initiate the transaction.
The time required for funds to appear may depend on your bank or payment provider.
We understand that exceptional circumstances can occur. If you believe there are special circumstances affecting your ability to use a service, please contact us.
We will consider requests on a case-by-case basis where appropriate, while taking into account the services already provided, expenses incurred and applicable contractual or legal obligations.
If you believe a payment was made incorrectly or you do not recognise a transaction, please contact us first so that we can investigate the matter and attempt to resolve it promptly.
We encourage clients to contact Askari before initiating a payment dispute or chargeback with their bank or payment provider, whenever reasonably possible.
Askari Property Police may update this Refund Policy from time to time to reflect changes in our services, pricing, payment processes or applicable legal requirements. The latest version will be published on this page.
If you need to cancel a service or request a refund, contact our team with your service or payment details.
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